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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Whirlpool WRFF3736SZ French door refrigerator

Category

Kitchen Appliance

Report number

20230405-09A29-2147348269

Ownership age

About 20 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230405-09A29-2147348269. Severity: Incident, No Injury. Matched catalog product: Whirlpool WRFF3736SZ French door refrigerator. Source model text: WRS571CIHZ02. Incident: Our Whirlpool Side-by-side refrigerator suddenly stopped making ice. Upon investigating, several wires inside the freezer door have been severed. It is clearly a design flaw that Whirlpool is aware of. In fact, it is a VERY COMMON problem among other owners, as we have read on a [REDACTED] thread with hundreds of complaints. Our family has used the product for 21 months of every day use, before this occurred. There have not been any injuries, but wires are exposed and that is a fire hazard.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20230405-09A29-2147348269. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.