SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230424-D1569-4184887. Severity: Incident, No Injury. Product: Samsung NE63B8211SS (Induction Oven Stove top induction, oven electric). Incident: Caller stated that the induction oven was delivered on March 23, 2023, had a toxic odor, she was told that she needed to heat up the range for several hours and let the home ventilate before using it, also to clean it thoroughly after using it to cook. Caller stated that she did that for several hours and it still had the odor. She stated that she used the oven to bake bread, but it burnt the top of the bread, and the content was uncooked. Caller stated that she tried to bake again and noticed that the range changed from bake to broil while watching the oven. Caller stated that she contacted the retailer and the manufacturer, she was informed by the manufacturer that they would not replace the unit because it was over 48 hours. Caller stated that she noticed several similar complaints about these units online. Caller would like the manufacturer to provide her with a new replacement, because there is still a toxic odor, and the unit changes the mode spontaneously by itself. Caller feels that this induction oven is a fire hazard and should be recalled. [REDACTED] Model- NE63B8211SS s/n- 0JWK7OCTC00140A Home Depot - 2/28/23 Delivered 3/23/23 Incident occurred: 3/25/23 (appx) toxic smell 4/13/23 oven broiler remains on during baking Location - kitchen at residence Samsung is try to repair a brand new range. 1: Range has an intense burning smell when the oven is on 2: Electronic panel malfunctions causing the broiler to remain on during baking. 3: We no longer feel safe using this range A. unreliable B. toxic plastic smell (which could be affecting our lungs) 4: See detailed exp