afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0

Category

Home & Garden

Report number

20230503-87B1C-2147347740

Ownership age

About 50 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230503-87B1C-2147347740. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE40M12EC55U1. Incident: Shorted out somehow inside and pulled an unsafe load current. Melted the insulation on the wires. Could have caused a fire.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20230503-87B1C-2147347740. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.