SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230530-BDDF5-2147347295. Severity: Incident, No Injury. Product: Bespoke NE63BB871112AA (Samsung Electric Slide in Range white glass front). Incident: Samsung oven dials are way too easy to turn on. If a person leans on them they turn on! A dozen times I have experienced the burners turn on when not intended. One time I luckily noticed that the burner was on as indicated by the lighted knob, and then noticed my plastic microwave cover was sitting on the burner. It started to melt. I truned off the burner, removed the melted cover and scraped the plastic off the burner. If I had not been there to remove the lid, it could have caused a major fire. Another time it happened, I had a plastic spoon rack that become scorched. Luckily I happened to be there to see that the burner had turned on. I must have leaned on it. This is a serious fire hazard that must be addressed. There is very little pressure needed to turn the knob, and the distance that the knob needs to be pushed is only about 2mm! I am very scared for anyone that has this stove as it is a major fire hazard. I called Samsung and they told me to go out and buy covers for the knobs. They did not seem at all concerned that this is a fire hazard. I have had 2 previous slide-in stoves (different brands) and have never experienced this type of safety issue. UPDATED ON 6/27/2023: [After submitting this claim. I received a call from Samsung who scheduled an appointment for a tech to come to my home to inspect the range. When the tech arrived I explained the issue and he was required to contact a Samsung representative who instructed the technician to take a video of him turning on the knob. He took a video of the burner that he turned on. He left. The next day I received a t