SaferProducts incident

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20230612-49A98-2147347053. Severity: Incident, No Injury. Product: General Electric JGBS61DP1WW (General Electric 30 inch Natural Gas Range, 4 Burner Free-standing, 4 Sealed Burners, 13K BTU Power Burner, Black Matte Steel Grates, 4.8 Cu Ft Oven, Broiler Drawer, Standard Clean, white on white). Incident: On 5/19/23 the inner door of my GE stove exploded, sending glass shards all over the inside of the stove and, when I opened the stove, all over my kitchen. Inevitably, I got some glass in my foot because some of the shards were miniscule. The imploding glass may have damaged other parts of the stove which would not necessarily be visible. The stove was not on when this happened, and I have used it only according to manufacture instructions. I have owned the stove for only 1.5 years. This is the second safety issue. The stove started leaking gas from the beginning (purchased 10/18/21, took possession 11/6/21). It took two service calls and 4 months to fix, and in the interim I had to have my family leave the house multiple times because the house filled up with gas. Now, the glass continues to spill out the bottom of my stove. I have removed several glass splinters from my feet and the stove is still full of glass shards and poses a danger. I finally managed to reach a supervisor in Consumer Relations after 2 weeks of trying. I explained that this is a defective stove that must have been rushed through QC, and that the problems started when the stove was in warranty. I asked for a replacement stove because I didn't think it was safe to continue using the one I have. The supervisor told me that they will not replace my stove or refund me even though I've been put in danger twice, because it is out of warranty. They are taking no responsibility for the multiple safety issues and don't seem to care that the integrity of the stove may have been damaged by all the glass now insid