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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Char-Griller 9020

Category

Kitchen Appliance

Report number

20230612-D4331-2147347054

Ownership age

About 24 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230612-D4331-2147347054. Severity: Incident, No Injury. Product: Char-Griller 9020 (This is a Char-Griller Pellet smoker, model 9020, serial number R0014300B.). Incident: I own a Char-griller Model 9020 Pellet Smoker/Grill. The grill was "off" (it has a rotating switch to turn it on). The grill started by itself and ignited the pellets starting a small fire since the cover was on the grill. I noticed the fire right away and unplugged the unit. I re-confirmed that the unit was OFF but it turned on spontaneously. I tried contacting Char-griller and their recorded line stated that they do not speak with customers directly, but to send a message via their website which I did on June 1st. I received an automated reply that somebody would get in touch with me (automated case # [REDACTED]) within 5 business days but nobody called or wrote. This is a serious fire hazard and should be addressed. Since the company won't even take a report of the issue, I thought that the most prudent thing would be to report it to your offices.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20230612-D4331-2147347054. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.