SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230620-B8210-2147346901. Severity: Incident, No Injury. Matched catalog product: Frigidaire Electric Range Model FFEF3054TS. Source model text: FFEF3054TSF. Incident: I was using the Frigidaire electric range model FFEF3054TSF and I heard a loud pop. I started looking to see where it came from and I heard another pop sound and saw a flame burst up from behind the control panel on the right end of the range. I then pulled the stove away from the wall, and unplugged it. There was a dark circular soot mark on the tile wall behind where the flame was. I also could clearly see that there were bare wires inside the control unit that were touching the back panel of the unit. I contacted Frigidaire on the website and used the CONTACT Chat option to explain what happened to a representative there. I told her about the incident and asked for a remedy, and I specifically asked her Three Times if the company had a Recall OR if it was known about this defect. Each time she ignored my question and said that because the range was out of warranty' she could only refer me to a repair service for me to pay to have it fixed myself. I have attached a copy of the transcript of the Chat conversation I had with Frigidaire's representative showing that she ignored my questions about the recall and/or whether it was a known defect.