Product
Motorola Moto G
Category
Electronics
Report number
20230624-C030A-2147346818
Ownership age
About 1 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20230624-C030A-2147346818. Severity: Incident, No Injury. Matched catalog product: Motorola Moto G. Source model text: Moto G GO - XT2163-7. Incident: Phone froze up & would not turn on or off. Plugged in charger. Heavy smoke & flames came from phone! Phone & battery melted.
This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Official report number: 20230624-C030A-2147346818. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.