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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Model Number- RF18HFENBSR US

Category

Kitchen Appliance

Report number

20230701-2CE20-2147346671

Ownership age

Not stated

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20230701-2CE20-2147346671. Severity: Incident, No Injury. Matched catalog product: Samsung Model Number- RF18HFENBSR US. Source model text: RF18HFENBSR. Incident: I purchased a Samsung refrigerator with French doors less than 5 years ago and within a year, water started pooling in the produce section leading to products spoiling in there. Then it would undergo cycles of freezing and thawing . Additionally the bottom door for the freezer doesn't close well and that leads to ice melting and water leaking out of the fridge onto the floor. The rubbers they use for the bottom doors for the freezer section aren't high quality and do not keep the freezer section well insulated even when I shut it extra tight. The temperature regulation isn't there in this model fridge.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20230701-2CE20-2147346671. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.