SaferProducts incident

Failure type

Refrigerators (276)

Incident narrative

SaferProducts.gov consumer incident report 20230703-4D2A8-2147346635. Severity: No Incident, No Injury. Matched catalog product: Samsung Model Number- RF18HFENBSR US. Source model text: RF18HFENBSR. Incident: After purchase of refrigerator in 2019 we have never been able to have ice from ice maker as should be expected. beginning in 2023 the refrigerator stopped staying cold enough to keep food from spoiling and has accumulated water in produce drawer and meat drawer causing meat blood to be exposed to other foods in refrigerator and cheese to mold. The food that went bad has exposed other foods to also be harmful to eat. lots of food has had to be thrown out due to possible CONTAMINATION AND hazard to health. We have attempted trouble shooting and have called Samsung support for error code definitions. I was told by [REDACTED] that she is not authorized to give out error codes list and we would have to have a technician come out to do a diagnostics to determine if the problem is covered under a 5 year warranty or not and that the diagnostics service fee to determine that would be a minimum of $160.00 and have to be charged on a credit card before a service appointment to perform the diagnostic could be performed. Even if the problem is caused by a faulty part covered under warranty the diagnostic would not be refunded.