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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Frigidaire Gallery FGES3065PFM

Category

Kitchen Appliance

Report number

20230704-C4666-2147346633

Ownership age

About 57 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230704-C4666-2147346633. Severity: Incident, No Injury. Product: Frigidaire Gallery FGES3065PFM (30" electric stainless-steel slide-in Frigidaire Gallery range). Incident: Several months ago, the right front knob of my range began "chirping" on and off if I bumped up against it while cleaning the cooktop. Then a few times I heard it "chirp" in the middle of the night all on its own. On two occasions, the burner connected to this knob turned on by itself while I was in the kitchen but nowhere near the range. Last month, I hired a certified Frigidaire/Electrolux repair service to diagnose the issue. After removing the front panel, the technician found no visible damage of the control circuitry to the knob/burner. However, when I asked for it to be replaced, the technician discovered that the part was no longer available. So now, I have a range that really concerns me and no way of repairing it. When we went out of town recently, we unplugged the range thinking it could pose a fire hazard in our home. If the parts to repair it are no longer available after only four years, the manufacturer should recall it and replace it. Period.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20230704-C4666-2147346633. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.