afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

ZLine RAIND-36

Category

Kitchen Appliance

Report number

20230712-0394A-2147346447

Ownership age

About 9 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230712-0394A-2147346447. Severity: No Incident, No Injury. Product: ZLine RAIND-36 (ZLINE 36" 4.0 cu. ft. Induction Range with 4 Element Stove and Electric Oven in Stainless Steel (RAIND-36). Incident: We have a 9 month old Zline induction range.Unlike every other range I have ever seen, the top of this one is not sealed where the glass meets the metal body of the range. This has been a concern of mine since we received the unit and I contacted the company numerous times about it. They assured me it was "sealed" underneath so any spills would not be a concern. Just about every week I have to clean food and junk from these little openings. Last week I was cooking pasta and the pot overflowed. Some of the water went into the openings and almost immediately we could smell a "burnt electronics" smell. It got worse and within a couple mins we saw flickering reflected from the vents on the underside of the control panel on the front of the unit. We could see flames through the vents. My son turned off the breaker and we sprayed up into the vents and down through the gap with a kitchen fire extinguisher. Clearly it was not "sealed" and the pasta water got into the electronics, probably taking food and/or grease with it.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20230712-0394A-2147346447. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.