SaferProducts incident

Failure type

Leak

Incident narrative

SaferProducts.gov consumer incident report 20230717-6F7DA-4292979. Severity: Incident, No Injury. Product: Honda HRN216VKAA (Walk behind push lawnmower). Incident: 7/15/2023: the consumer noticed the problem of the mower leaking fuel. The consumer went inside his garage to get the lawn mower and notice that fuel was leaking from it. He had used it earlier that day for approximately 15 � 20 minutes. He did not notice any problems with the mower while it was in use. He started the mower and used the remaining fuel. Approximately 1 � 2 weeks prior to the date of incident, he noticed a small amount of fuel leakage from the mower, but we not sure of how substantial the problem could be. 7/15/2023: He called the dealer and asked about returning it. Initially he spoke with a manager, who agreed to take it back. When he took the mower to the dealer, their manager told him they could not accept it, because the dealer had a �Stop Sale� on these mowers. 7/15/2023: The consumer stopped by another dealer, with the same name and tried to return the mower. However, he was told the same thing. They could not take it back due to the manufacturer�s �Stop Sale� on it. 7/17/2023: The consumer called the manufacturer and spoke to with a person named [REDACTED] (last name unknown). [REDACTED] told him that he would have to take it to a service center. The consumer then asked to speak with a manager and was told that one would call him back later. 7/17/2023: The consumer called the dealer�s Customer Service department and spoke with [REDACTED]. She told him that he should be able to take it back with a return authorization from the manufacturer. The consumer is stuck between the manufacturer and the retailer, with a mower that presents several safety issues