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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP SPECTRE X360 15 HP SPECTRE X360 CONVERTIBLE 15-CH011DX

Category

Electronics

Report number

20230719-53A23-2147346320

Ownership age

About 63 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20230719-53A23-2147346320. Severity: No Incident, No Injury. Product: HP SPECTRE X360 15 HP SPECTRE X360 CONVERTIBLE 15-CH011DX (HP 15-inch Laptop...HP SPECTRE X360 15 2 in 1 ULTRA 4k). Incident: Swollen laptop Battery issue has occurred on 2 separate occasions. once in Feb 2021 and currently in July 2023. The keyboard and space bar has started to malfunction and the bottom plastic cover is deformed due to persistent overheating. There is a quarter-inch gap between the top and bottom covers. In 2021 HP first rejected my battery issue because of an expired warranty but eventually determined the battery was defective and agreed to repair and fix the problem. The Hp Claims Department stated that the laptop issue was fixed. I never expected this battery situation to occur in such a short span of time. 2 years is much too soon for a second battery replacement. Something is definitely wrong with hp's laptop's latest batteries. I have a 2014 HP Pavilion AB series that runs flawlessly and never needed a replacement battery or any other replacements.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20230719-53A23-2147346320. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.