afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Insignia Ns-rcfna-21(revB)

Category

TV

Report number

20230729-B87F2-2147346133

Ownership age

About 25 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230729-B87F2-2147346133. Severity: Incident, No Injury. Product: Insignia Ns-rcfna-21(revB) (INSIGNIA 24-inch Class F20 Series Smart HD 720p Fire TV (NS-24DF310NA21, 2020 Model) Tv remote). Incident: I purchased an insignia fire stick tv from Best Buy through Amazon and the remote keeps going through batteries faster and faster. Found many complaints after this unsafe incident. I put batteries in they went dead overnight put new ones in remote not working. Set it down and after a few minutes remote started smoking, batteries nearly burnt me when I took them out. I opened remote and can�t find anything on circuit board burnt but the plastic housing is melted in two places. There is a white piece with what looks like a Lens facing the back of the remote on the circuit board. When you put the batteries in it this piece gets hot enough to instantly burn you. I�m glad I didn�t switch to lithium batteries seeing how much more volatile they can be when over heated compared to alkaline batteries. This remote could have burnt my house down.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20230729-B87F2-2147346133. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.