SaferProducts incident

Failure type

Stopped working / malfunction

Incident narrative

SaferProducts.gov consumer incident report 20230812-B20A2-2147345846. Severity: Incident, No Injury. Matched catalog product: Samsung RF22KREDBSG. Source model text: RF22KREDBSR/AA. Incident: I purchased a Samsung French Door Refrigerator Model RF22KREDBSG in July 2017. I have had two major issues with this refrigerator/freezer combo. First, I have had issues with the ice maker not working - not making ice and freezing up. I have had this repaired on 4 occasions 5/20, 7/20, 11/20 and 11/21. Unfortunately, this is not working again. The other major issue which is causing me to report is that my freezer just stopped working. Currently it is at 70 degrees. That is also causing the cooling drawer above it not to keep food cold and we've had to throw out food from both the cooling drawer and the freezer as a result. We had an authorized Samsung repair person come to tell us what is wrong and are told the compressor, and parts related to the sealed system had failed including Temp sensor, fuse, evap cover. The estimate given was $700-800 to fix. Even the repair person didn't recommend fixing due to cost and stated that the refrigerator part can also still go out. We have used this refrigerator only as typical residential use with two members in our household. I find it hard to believe that this product is this defective and still on the market.