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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Glowforge Glowforge Pro

Category

Home & Garden

Report number

20230813-EB6FC-2147345833

Ownership age

About 23 months to failure (from purchase date when reported)

Failure type

Business and Office Machines (571)

Incident narrative

SaferProducts.gov consumer incident report 20230813-EB6FC-2147345833. Matched catalog product: Glowforge Glowforge Pro. Source model text: Pro. Incident: I have a glowforge pro that has a defective high voltage power line. When I contacted Glowforge about my laser not working properly, they said I could pay $1651 to trade mine in for a refurbished unit.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20230813-EB6FC-2147345833. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.