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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Glowforge Glowforge Pro

Category

Home & Garden

Report number

20230818-0A2D9-2147345733

Ownership age

About 37 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230818-0A2D9-2147345733. Severity: No Incident, No Injury. Matched catalog product: Glowforge Glowforge Pro. Incident: I have a glowforge. I was using it. Cutting out a wood project. There is a high voltage red wire that is shorting out and burning a hole in the insulation. I tried to repair it my self because glowforge company wants over $1,700 to send a refurbished machine which will have the same issue in a year or so. The last time this happened to me I heard the wire sparking and saw a small flame coming from the newly burnt out hole in the wire. This is extremely dangerous, it can cause electrocution and fires.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20230818-0A2D9-2147345733. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.