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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung 1st stove NX58M9420SS 2nd stove NX58H9500WS

Category

Kitchen Appliance

Report number

20230825-44075-2147345577

Ownership age

About 12 months to failure (from purchase date when reported)

Failure type

Injury-related incident

Incident narrative

SaferProducts.gov consumer incident report 20230825-44075-2147345577. Matched catalog product: Samsung 1st stove NX58M9420SS 2nd stove NX58H9500WS. Source model text: NE63A6511SG/AA. Incident: I have purchased a Samsung Flat Top stove within the last year serial # 0J4C7DAT60019X. The stove when steam comes out of a pot or the oven causes the middle burner and the oven to turn on. This then cycles on and off continuously. The repair person for Samsung stated to at first not boil water on the stove and that it is a defective design and there is nothing they can due. The stove now is tripping the circuit breaker in the panel box.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20230825-44075-2147345577. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.