SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230828-9EF9B-2147345523. Severity: No Incident, No Injury. Product: Sungoldpower LFPV12K-48-120a-SP (Sungoldpower 12kw solar inverter). Incident: !!!!!!!!STAY AWAY!!!!!!!! This is a company to stay away from, please read and learn from my mistakes. After just under one year my inverter stoped functioning correctly and the company refuses to correct the issue. On at least three occasions the 12kw off grid inverter from SunGoldPower, far overcharged my batteries while it ignored the maximum voltage settings that were programmed into the inverter. I have the maximum voltage set to 54.4vdc and on at least three occasions it charged my batteries to 57.7vdc, I have photo evidence of at least one time this happened. These episodes damaged my almost $8k worth of lithium ion battery packs and lowered their capacity. This is also a major sign for concern as this can cause the batteries to explode or light on fire. I tried reaching out to the company to work with them to replace my inverter and to replace my batteries with an equal capacityofa their batteries, my warranty is still active and I did everything the company asked me to do and they refuse to replace the batteries or the inverter. They only offered a replacement part for wich I would need to pay someone to remove my very heavy inverter from the wall transport repair, then transport again all while I would have to have my house rewired again since I am currently off grid. I am a medically retired from the army and don't have a ton of money to work with, so when a company does this and refuses to take accountability I think it need to be shown to the world.