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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung NE59J7630SS

Category

Kitchen Appliance

Report number

20230911-7EB11-2147345275

Ownership age

Not stated

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230911-7EB11-2147345275. Severity: Incident, No Injury. Matched catalog product: Samsung NE59J7630SS. Incident: We were preheating our oven, a Samsung Model NE59J7630SS, when we heard a pop from the stove and then flames came out the back top of stove. We exited the house and called 911. The fire was out by the time they arrived, as the breaker shut off and there was nothing near the stove to act as fuel and carry the flames to our walls and cabinets. Our house and we are safe; however we have a big mess to clean up with smoke, ash, and electrical fire smell. The control panel is melted and I found this website describing exactly what occured, which has happened to many others:[REDACTED]. I do not see that a recall has been issued.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20230911-7EB11-2147345275. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.