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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Glowforge Glowforge Pro

Category

Home & Garden

Report number

20230911-C430F-2147345274

Ownership age

About 24 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230911-C430F-2147345274. Severity: Incident, No Injury. Matched catalog product: Glowforge Glowforge Pro. Incident: Glowforge sent me a refurbished machine in late 2021 that has mechanical issues that were previously fixed I had to purchase the refurbished after my original has a defect. On sept 9 I noticed extreme sparking in the machine, come to find out there is a very high voltage wire inside on that laser that side under the laser tube rubbing against the metal frame, causing a hole and short circut destroying the power supply. With this amount of high voltage, it could of killed someone in my home or started a fire. This company is scamming people by charging $1700 for a refurbished machine with the same design default which will happen again after one year. This is a manufacturer defect and this laser should be recalled immediately and the consumer should be compensated for it, this is deadly

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20230911-C430F-2147345274. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.