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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Glowforge Plus

Category

Electronics

Report number

20230917-59858-2147345164

Ownership age

About 18 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230917-59858-2147345164. Severity: Incident, No Injury. Matched catalog product: Glowforge Plus. Incident: High voltage power line to laser developed a short circuit causing sparking in machine, and ultimately destroying the power supply Additional information: The power supply is 22KV - the high voltage line shorts out onto the frame after 2 years, grounding to the metal frame, if there is an improper ground the metal parts are energized At 22,000 KV which will kill a person. Is that Not dangerous??? I received a new machine from Glowforge, and they used a defective power supply and added a nylon sleeve (Not fiberglass) to it, the power supply of course shorted out, and luckily the nylon did not catch on fire.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20230917-59858-2147345164. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.