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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Gateway GWTN141-10SL

Category

Electronics

Report number

20231005-90562-2147344826

Ownership age

About 17 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20231005-90562-2147344826. Severity: Incident, No Injury. Product: Gateway GWTN141-10SL (Gateway laptop - Model GWTN141-10 - 14" intel I1135 - 16 GB ram - 512 GB ssd). Incident: 2022 gateway laptop (Wal-Mart purchased Gateway Model GWTN141-10 Intel I1135g7)) has exhibited thermal overheating of battery since purchase(now about 14 months of intermittent use). Recently the case of the computer started bulging open indicating a battery issue. Upon inspection the battery is 2x-3x original size, meaning it is near catastrophic failure, and eventual thermal runaway fire. This PC is dangerous, and should be recalled. Lithium polymer Battery seems to have been manufactured to a lower standard, and has no external battery structure to contain it from further expansion like many computers. The computer has 330 hrs. of total on Time, initial thermal issues occurred even at 30 hrs. of initial use.) 3/1/2023 is when first symptom's exhibited, 10/5/23 is when battery issue was officially confirmed.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20231005-90562-2147344826. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.