SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20231006-4866B-2147344807. Severity: Incident, No Injury. Product: Surface Book 3 1899 (Microsoft Surface Book 3 Model 1899 i7 15" convertible laptop 32 gigs of ram). Incident: Surface Book 3 battery in the screen portion of the computer is expanding. The representatives at Microsoft didn't advise me to stop using the laptop nor did they advise me it was unsafe to fly with. They said "I probably shouldn't".. The device is not user reparable and they informed me I'm out of warranty and out of luck. $649 to replace my 2 year old $3000 laptop The most unsafe part of this is their safety device. I know an expanding battery can burst. The laptop isn't safe for my home, and it sure as [REDACTED] isn't safe for airline travel. Please research expanding battery issues with Surface devices across the board. A very common problem. And it must be addressed. [REDACTED] These batteries are of much higher capacity than the Note 7 we had a ban on years prior..... It would be awful if one of these ignited in air. Microsoft must fix our devices for free - this is their quality problem. Not the consumers who struggled to scrape $3k together for a device that's now a danger. Please note my biggest concern out of all of this is the lack of safety regard on Microsoft's "Experts" side. I know better than to continue allowing the device around, but if I didn't my apartment could be the consequence. Or worse if I was dumb enough to take it on a plane As of now it's in a pelican case outside on a concrete pad, in case it decides to combust.........