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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung RF31FMESBSR

Category

Kitchen Appliance

Report number

20231025-2BABE-2147344468

Ownership age

About 102 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20231025-2BABE-2147344468. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Samsung RF31FMESBSR. Incident: Samsung Refrigerator Model RF31FMESBSR purchased in April 2015 has multiple defects causing food to spoil due to high temperatures and mold. The ice maker freezes up and stops working. The fan coil on the back of the refrigerator freezes up and causes the fan to stop working, which in turn reduces circulation of cold air and the internal temperature of the refrigerator is NOT what it says on the front display. At times, this frozen build up will melt, causing water in the drawers and shelves, which leads to mold. These issues lead to spoiled food, moldy food, and food poisoning. This, I have seen, is a common design/manufacturing defect which should be recalled, and samsung should replace or refund.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20231025-2BABE-2147344468. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.