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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung RF28JBEDBSR

Category

Kitchen Appliance

Report number

20231025-B02D6-2147344410

Ownership age

About 76 months to failure (from purchase date when reported)

Failure type

Refrigerators (276)

Incident narrative

SaferProducts.gov consumer incident report 20231025-B02D6-2147344410. Matched catalog product: Samsung RF28JBEDBSR. Incident: I purchased a Samsung 4-Door French Door Refrigerator on July 2nd, 2017. Within about a year, we started having issues with the ice maker freezing up and stopped operation. In addition to the warranty that came with the fridge, we purchased an extended 5-year warranty. As of today, we have made 5 warranty calls, and had the ice maker replaced 3 times. We even called Samsung directly to have them come out and assess the issues with the fridge. They only did an assessment and general de-icing, but did not replace any parts. We were then notified that they will not replace the defective icemaker and fridge. They only offer to give a 50% discount on the purchase of a new fridge. Really?

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20231025-B02D6-2147344410. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.