SaferProducts incident

Failure type

Product safety incident

Incident narrative

SaferProducts.gov consumer incident report 20231026-EDAE2-2147344381. Severity: No Incident, No Injury. Matched catalog product: Samsung RF263BEAESG. Source model text: RF263BEAESG/AA. Incident: I own a Samsung French door refrigerator model RF263BEAESG\AA. At the end of December 2022, the ice maker in the fridge portion of the appliance was completely iced up and was not producing ice. It could not even be pulled out. When the ice maker freezes up, it also causes ice to build up behind the twin cooling plus unit where the evaporator coils are that then control overall cooling to the fridge. As a result, the fridge stops cooling and food can be held inside at unsafe temperatures. Water also pools under the crisper drawers that can cause mold due to lack of evaporation. I had to remove all food to turn off power to the fridge and let the fridge completely defrost with the doors open. At the beginning of January, the ice maker was fixed per Samsung but the tech told me the issues with freezing behind the twin plus cooling unit would continue. In September 2023, I noticed my drinks were not as cold as they should be. Ice had once again completely built up behind the panel. On October 12, 2023, I removed all perishable food and set in a cooler. I then turned the power off to the fridge to let the ice defrost completely. On October 13, the ice had defrosted, but I also noticed mold had developed from the lack of cooling between the glass and panel for the water filter. I cleaned it out, and restarted power to the fridge. While the fridge is successfully cooling to date, the fact that it will continue to build up ice, prevent cooling, and create mold or other unstable envi