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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP 568B7UA

Category

Electronics

Report number

20231029-D877E-2147344330

Ownership age

About 8 months to failure (from purchase date when reported)

Failure type

Battery failure

Incident narrative

SaferProducts.gov consumer incident report 20231029-D877E-2147344330. Severity: Incident, No Injury. Product: HP 568B7UA (2022 HP Pavilion 17.3-inch IPS FHD Laptop, Intel Quad Core i5-1135G7 (Beats i7-1065G7,upto 4.2GHz), Iris Xe Graphics, 16GB RAM, 512GB PCIe SSD,Backlit Keyboard, WiFi 5,Webcam, Windows 11+HubxcelCables). Incident: On February 26, 2023, I purchased a 2022 HP Pavilion 17.3-inch IPS FHD Laptop via Amazon.com (order # [REDACTED]) for $783.34. The online order advertised as �new� on Amazon.com was fulfilled by [REDACTED] While configuring and loading software on the device, HP notified via e-mail that the factory warranty for this device expired January 24, 2023 (a month before the actual purchased). For the next few months, it would take several attempts at depressing the power button to turn on the laptop. In September the device would not turn on at all. On September 9, 2023, the laptop was taken to [REDACTED] (an authorized HP Service & Repair shop) located in [REDACTED] for evaluation and repair. [REDACTED] diagnosis stating the motherboard was bad, the power system was faulty (bulging battery. This is the first time I have ever received a defective item purchased from HP via Amazon.com. I would have never expected the HP and Amazon to provide a device that did not work properly, had sever hardware issues and was out of warranty.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20231029-D877E-2147344330. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.