SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20231108-8C324-2147344125. Severity: Incident, No Injury. Product: Samsung Galaxy Tab A8 SM-X200NZAFXAR (Product: Samsung Galaxy Tab A8 Wi-Fi Grey). Incident: Samsung Galaxy Tablet A8 bought June 20, 2022 from Best Buy was charging with the charger provided by the manufacturer on a table free and clear of anything next to it when the tablet started to make a loud screeching noise and smoke coming out of the unit filling the room. My son who was sitting next to the tablet started screaming when the unit was screeching and smoke filling up the room. I ran in there and the smell was horrendous with thick smoke. I immediately unplugged the tablet, picked it up to throw it outside and the unit started to burn my hand in which I had immediately dropped and it burned and ruined my $2000 rug. I immediately called Samsung and they had me ship in the tablet. A guy from Samsung corporate called me back after the so called investigation and told me that I was at fault which caused the fire cause there was damage to the tablet on the end where the charger connected to the tablet. I explained, that's where the fire started when it was charging and the reason for damage. I asked to speak to someone else in which I was denied that right. I also asked for a written report of the investigation and was also denied any type of report being sent to me. Samsung shipped back the tablet to me with no further information from their investigation.