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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Steelmade Flat Top Griddle

Category

Kitchen Appliance

Report number

20231122-BF0A7-2147343891

Ownership age

About 1 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20231122-BF0A7-2147343891. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Steelmade Flat Top Griddle (This is a universal fit, Griddle top made for use on a variety of heating services including gas grills of which I have.). Incident: Sought a griddle top for use with my gas grill. Found website and 100% 5 star reviews. ordered griddle researched use including first use, cleaning etc. received emails from this company about care and use but no warnings at all... upon Receiving product, no cautionary instructions included with product only limited material on general use of a griddle. When used for first time, on scraping to clean...fat went into the griddle and a massive flare up fire occurred burning the hair off my eyes, face and right arm and hand. Did not go to hospital, was able to use ice and have since healed. On attempts to work with the company via email exchange as they have no phone, they refuse to return the item. Seems the size of my item is not a proper fit for the grill and they could create a better fit custom but refused to exchange, they also had some limited tips for what occurred. HOWEVER, they take zero responsibility and being that they are 5* on their site yet on [REDACTED] they are 1* this seems incongruous and a business that is NOT what they seem to be. i believe they are selling a hazardous product without proper testing or warnings.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20231122-BF0A7-2147343891. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.