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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung NE63T8751SS AA

Category

Kitchen Appliance

Report number

20231123-C9474-2147343886

Ownership age

About 3 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20231123-C9474-2147343886. Severity: Incident, No Injury. Matched catalog product: Samsung NE63T8751SS AA. Source model text: Ne63t8751ss. Incident: My mother leaned up against our Samsung electric range with the knobs on the front. The knobs are very sensitive and will turn on the burner if you bump them even slightly. The burner turned on high and the oven tray sitting on top of the stove melted to the glass top. The house filled with smoke. When it cooled, it popped off and took a piece of the glass with it. I have tried contacting Samsung but they are dismissive and tell me to get child locks. They don�t make child locks that fit!

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20231123-C9474-2147343886. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.