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Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Ring Model: B08M125RNW, Name: Ring - Video Doorbell Pro

Category

Smart Home Device

Report number

20231203-F8CA0-2147343680

Ownership age

Not stated

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20231203-F8CA0-2147343680. Severity: Incident, No Injury. Matched catalog product: Ring Model: B08M125RNW, Name: Ring - Video Doorbell Pro. Incident: Ring Alarm Smoke and CO Listener device (https://ring.com/products/alarm-smoke-co-listener) reports low battery erroneously. Will report a low battery, and several hour later rectify itself. Reported very often ([REDACTED] and Ring community). Article of another source: [REDACTED] I have tested the device when the LOW BATTERY has been reported to the Ring Base by pressing the smoke alarm test button, and it sounding the 110db plus alarm inches away from the Ring "listener" and it failed to report the "fire"! I have conducted this test three times, with the same result. The device is within 20 feet of the base unit and pretty much unobstructed. Functions properly and reports a "fire" test when the battery is detected full capacity. Battery tests good. This has been two completely different sensors reporting (of three I own) this same issue (that many seem to have the same issue with ). Moving and sensor closer and replacing the battery did not solve the issue at all (as support requests be done. This is a fire safety device that fails to provide the safety and dependability that a fire safety device should. I have purchased a new base unit (with [REDACTED]) (previous base unit 1 year old ) and it reports the exact same issue as well.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20231203-F8CA0-2147343680. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.