SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240110-BDEA9-2147342882. Severity: Incident, No Injury. Product: Frigidaire FGIH3047VFD (Slide-in induction range). Incident: This is an induction unit with capacitive-touch buttons. Burners are turning themselves on randomly, sometimes while the stove was unattended. We are not leaving any cookware on it unattended because it is clearly a major fire hazard otherwise. When it doesn't turn on randomly, it works great (99.99% of the time). The first time this happened on around November 15th, I was standing near the range and heard a single beep, and both right burners turned on spontaneously to power setting 8. Luckily I was standing right there and turned them both off. The second time on November 30th, my girlfriend was cooking dinner. She started pasta boiling on the front right burner, and went to the bathroom. She came back to BOTH right hand burners on, and the rear right burner at power 7, and the front right (pasta) burner had changed itself from P to 4. This scalded and warped a cast iron pan on the rear right burner and filled the house with smoke. I happened to come home at this point, and witnessed her turn both burners off and attempt to turn back on the pasta burner. The pasta burner would not turn on and instead showed an error message. Since then, the stove has turned the burners on to random power settings on its own multiple times. Power setting "8" is the most common, but other power settings also occur. This induction range is likely capable of turning a cast iron pan into liquid metal in under 15 minutes at the highest power setting. Frigidaire has been extremely unresponsive to fixing this stove. To date, I have called Frigidaire customer service 4 times and emailed twice over