SaferProducts incident

Failure type

Product safety incident

Incident narrative

SaferProducts.gov consumer incident report 20240114-05EFD-2147342758. Severity: Injury, Emergency Department Treatment Received. Matched catalog product: Samsung Flex Wash Model# WV60M990AV1A5 02. Source model text: RF28N9780SR/AA. Incident: I have a Samsung refrigerator and have problems from the ice maker not working properly which they have been out and replaced and more recently which happened around Christmas 12/25/23 my refrigerator model # RF 28N9780SR/AA which was purchased by Sears in March 2019. The refrigerator was not cooling sufficiently my flexzone freezer section started defrosting first on both sides (completely, meat started thawing out) I called Samsung @ (800) SAM-SUNG) and went thru a diagnosis with them which readings were not accurate and when I used a thermometer the reading were showing the inside temperature was 65 degrees even though I had set the refrigerator at 32 degrees and set the freezer at power freeze. Still the meat completely thawed and ice thawed completely. my daughter who suffers from ESRD and keeps her medicine which was just purchased around this time was no good, my daughter started running off from eating tainted food and/or using tainted medicine , my husband has been having stomach problems and was seen at Urgent Care which I believe it was from the bacteria from eating food that was not properly stored at correct temperatures. I myself have also been having stomach issues from possible tainted food. I have been calling every day and Samsung claims the refrigerator is out of warranty which this refrigerator has a 10 year warranty on the compressor and instead of offering to send a repair center out to confirm what is going on they instead said they can offer 50% off of