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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Apple Mac Pro Mac Book HD Retina Display

Category

Home & Garden

Report number

20240118-26AEF-2147342650

Ownership age

About 27 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20240118-26AEF-2147342650. Severity: Injury, First Aid Received by Non-Medical Professional. Matched catalog product: Apple Mac Pro Mac Book HD Retina Display. Source model text: MacBook Air M1 2020. Incident: My MacBook Air decided to overheat to the point that it melted a plastic table well on the phone with Apple support

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20240118-26AEF-2147342650. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.