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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

LG LDG4313ST

Category

Kitchen Appliance

Report number

20240119-FE1C5-2147342636

Ownership age

About 3 months to failure (from purchase date when reported)

Failure type

Leak

Incident narrative

SaferProducts.gov consumer incident report 20240119-FE1C5-2147342636. Severity: Incident, No Injury. Matched catalog product: LG LDG4313ST. Source model text: lg-LDG4313ST. Incident: We purchased an LG gas range and it has been leaking gas at burner over the past few days. We believe this was a faulty unit when installed and the problem has gotten worse and hence we detected the smell. The installer confirmed yesterday that the connection point is not faulty and all the burners leak gas (when the knobs are off, we smell gas). The installer recommended replacement of the unit and has turned it off for safety reasons. I am concerned for other owners if this problem may be dormant and may worsen over time. I am also concerned that when I called LG they are claiming the first appointment for a technician would be to arrive in 4-5 days from today (Jan 19, 2024). LG claims this is their standard process which is very problematic as gas leaks are generally considered serious issue. And surprisingly, someone in the president's office noted this is not the first time they had this issue and they will send a technician only during weekdays.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20240119-FE1C5-2147342636. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.