SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240123-72604-2147342543. Severity: Incident, No Injury. Product: Frigidaire Galler Frigidaire Gallery Air Fryer range #GCRG3060AFG (Frigidaire Gallery Air Fryer Gas Range). Incident: new Frigidaire Gallery Air Fryer Range caught fire in Air Fryer mode. range (Serial Number: VF33000894) delivered on December 8, 2023. I own other Frigidaire Gallery products and I have never had a complaint until now. The stove was installed on December 11, 2023. I read the manual and practiced using all features. When I used the air fryer component the stove caught fire. I was able to extinguish the flame but there was a metal pan that was damaged (burnt). I live in a multifamily condominium in a flat (one unit) apartment that has 2 smoke detectors. Both alarms went off and the apartment immediate filled with smoke. I am lucky that I have a window in the kitchen and another in the adjacent dining area, as well as a living room window. All windows had to be open and a tower fan turned on to get the smoke out of the apartment. If I had been distracted, my neighbors would have called the fire department by hearing multiple alarms and smoke could have entered the common hallway. I called your customer service to report the incident on December 22, 2023. A service appointment was made for December 27, 2023 with [REDACTED] No repairman showed up. I again contacted Frigidaire customer service and again told them about the fire in the stove. I requested a different repair service company because of my inability to contact G&G Appliance about the missed appointment. Another repair service call was scheduled for January 4, 2024 with [REDACTED] . The repairman came and said the fire was caused by grease. I showed him the burnt pot and he said he smelled grease. I told him that I