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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Roku 4662X

Category

TV

Report number

20240127-F8EDB-2147341442

Ownership age

About 19 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20240127-F8EDB-2147341442. Severity: Incident, No Injury. Product: Roku 4662X (Roku ultra lt 4k it is black 6x4x2). Incident: We were watching TV and our Roku ultra 4k device displayed an overheating warning. We had never seen this before so naturally I picked the device up and it was burning hot. The location it was sitting had developed a brownish tint as of it were starting to burn. I contacted Roku and explained the issue and was told contact us if it happens a second time. I stated this is the second time it has happened and would like a replacement. They informed me they could offer a discount if I purchased a new device and stated my warranty is expired which is not true. I explained a simple [REDACTED] search shows this to be a wide spread issue and they refuse to acknowledge it. I set a thermostat on top of the device and it registered 101.3 after unplugging it. The other thermostat sitting next to it showed air temperature around the device was 71.4.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20240127-F8EDB-2147341442. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.