Product
Breville Smart Oven Pro Model BOV845 BSS, batch 2136
Category
Kitchen Appliance
Report number
20240201-E950C-2147341321
Ownership age
About 29 months to failure (from purchase date when reported)
Failure type
Electrical shock / short
Incident narrative
SaferProducts.gov consumer incident report 20240201-E950C-2147341321. Severity: Incident, No Injury. Product: Breville Smart Oven Pro Model BOV845 BSS, batch 2136 (Breville Smart Oven Pro Model BOV845 BSS, batch 2136. This is a convection toaster oven.). Incident: Breville Smart Oven Pro Model BOV845 BSS batch #2136. This toaster oven tripped our kitchen GFI twice within 3 weeks. After the second tripping of the GFI, I used a voltmeter and determined that the outer case of the Breville was fully electrified, and, as I understand it, would have delivered a shock to myself or my wife if it weren't for the GFI. I returned the product to Breville, who examined it and wrote back: "During the inspection, our technicians discovered unforeseen damage that was not initially evident. This required additional materials and labor to address properly. Even after doing so, safety concerns were still evident and resulted in unrepairable scenario of your unit." In other words, it seems that this Breville product was so dangerous that even Breville's own technicians said they couldn't fix it.
Official report number: 20240201-E950C-2147341321. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.