afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Lennox Heat Pump Package Unit Model 13HPP42AP-3A

Category

HVAC

Report number

20240206-643CA-2147341217

Ownership age

Not stated

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20240206-643CA-2147341217. Severity: Incident, No Injury. Matched catalog product: Lennox Heat Pump Package Unit Model 13HPP42AP-3A. Source model text: GWM-2001E. Incident: I'm not certain this where one should report a manufacturing defect that does not fit the traditional notion of "unsafe" but twice within 6 years the exact same critical component of my heating system failed and left me without heat or hot water for approximately 1 week. MyLennox HIgh-Efficiency boiler (model GWM-2001E) was installed in May 2017, and in February 2021 the gas blower failed and was replaced. Then one week ago, the replacement blower (OEM) failed, and it turns out that the cause is the same component of the blower -- an internal plastic "ring" that in both cases broke into multiple pieces.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20240206-643CA-2147341217. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.