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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Emerel Lagasse FAFO-001 Model 360

Category

Kitchen Appliance

Report number

20240206-D928D-2147341219

Ownership age

About 2 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240206-D928D-2147341219. Severity: Incident, No Injury. Product: Emerel Lagasse FAFO-001 Model 360 (Emerel Lagasse Model FAFO-001 air fryer /oven model 360). Incident: I purchased an Emerel Lagasse air fryer/Oven from Amazon and it immediately broke. Amazon said I had to go thru the manufactuer warranty to have it replaced. While researching the model number I found that it is in a class action law suit for dangerous fire hazzard. They refuse to refund my money and I do not want to accept a replacement if it is a fire hazzard as reported. This is also the 2nd oven I have purchased from Amazon, made in China that was delivered with a power cord that does not meet NEC code and my licenced electriction refused to install it so it cost me a lot more to have the legal cable built. I was fully refunded for the illegal cord by Amazon. But now this oven is also unsafe and neither Amazon or the manufaturer will do anything baout it and they are still selling these products to American customers knowing they are unsafe. Product customer service is Empower Customer Service referance number [REDACTED]

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20240206-D928D-2147341219. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.