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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

LG LREL6325F 01

Category

Kitchen Appliance

Report number

20240207-CA477-2147341172

Ownership age

About 7 months to failure (from purchase date when reported)

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20240207-CA477-2147341172. Severity: Injury, First Aid Received by Non-Medical Professional. Matched catalog product: LG LREL6325F 01. Source model text: LREl6325F / 00 . FRSLLGA. Incident: The racks in the oven collapsed in the stove. This has happened all the time that we have wrapped tin foil around them to make the racks larger . I am sure that perhaps the inside walls of the oven have expanded. It is extremely dangerous because the grease from the pans splatters all over. When my husband contacted them to let them know the racks were not wide enough they sent us one rack the exact same size. Still have the issue. He even sent them a video of it happening and you can see the racks are not wide enough. But now they have stopped responding to us. Christmas prime rib ending on the bottom of the oven. Did receive grease splatter on hands but was able to take care of this on our own. It is like they dont care. If one of my grandchildren get hurt while we are baking goodies Im going to be extremely angry. I paid good money for this stove

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20240207-CA477-2147341172. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.