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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Rheem XE50M12EC55U1

Category

Home & Garden

Report number

20240208-8B25B-2147341157

Ownership age

About 37 months to failure (from purchase date when reported)

Failure type

Injury-related incident

Incident narrative

SaferProducts.gov consumer incident report 20240208-8B25B-2147341157. Severity: Incident, No Injury. Matched catalog product: Rheem XE50M12EC55U1. Incident: The control has detected a code A108/lower relay stuck on. Which signals that it is over heating/scalding level. I have contacted the Rheem dealer and they said call a plumber.. the plumber says it's the control board and it can't be found for replacement...It is a new model XE50M12EC55U1. DID A SEARCH AND IT SAYS IT HAS A RECALL. Rheem performance Platinum..So far, there are no injuries but the response with contact from Rheem are nonresponsive. My family is using this water heater and are unaware of the dangers.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20240208-8B25B-2147341157. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.