SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240209-9036B-2147341113. Severity: Incident, No Injury. Product: Bosch 300 series (The dishwasher is a Bosch 300 Series 24 inch, front control built-in stainless steel dishwasher with 3rd rack. The model number is #SHEM63W55N. The required junction box/power cord (SMZPCJB1UC). Before this event we had not experienced problems with this appliance.). Incident: On 8/24/23 a newly purchased Bosch 300 Series dishwasher was delivered to my residence. The appliance was installed and began use on that day. Yesterday, 2/8/24, while the dishwasher was running we smelled something burning. After searching we found the burning smell was coming from the Bosch junction box/power cord (SMZPCJB1UC) below our kitchen sink. When touched the box was very hot and soon the dishwasher stopped running. We pulled the circuit breaker for the dishwasher to ensure safety. Upon opening the plastic junction box we immediately saw clear signs of burning and melting which seemed to have arisen on the connection block. I feel we were very lucky not to have experienced a house fire and loss of property - or worse. Bosch has been contacted and they will be sending a technician to remove the power cord and junction box but they tell me they will replace it with an identical, but new, junction box. Will this happen again? While checking on the current price of the item on both [REDACTED] I read in the reviews of other cases of burnt junction boxes of this type.