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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Weber Summit Summit S-670 Gas Grill

Category

Kitchen Appliance

Report number

20240210-99EA6-2147341106

Ownership age

Not stated

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240210-99EA6-2147341106. Severity: No Incident, No Injury. Product: Weber Summit Summit S-670 Gas Grill (Weber Summit Grill Model 670). Incident: Contacted Weber Grill today concerning a Summit 670 Grill with defective knobs, burners, and other parts. The grill was purchased two years ago and has a full ten-year ALL parts covered warranty. I advised the agent that the defective parts were causing irregular cooking, flare-ups, and inconsistent burner operation. The agent insisted that he needed photos of the defective parts to cover them. This warranty does not indicate that such additional action is necessary. I explained that I was recovering from open-heart surgery and could not physically take the grill apart and obtain pictures. They will not honor the warranty. I am a nationally certified firefighter 2, and I can personally attest that this grill is unsafe to operate with the requested parts.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20240210-99EA6-2147341106. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.