afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0

Category

Home & Garden

Report number

20240225-191F2-2147340787

Ownership age

About 46 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240225-191F2-2147340787. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE50M06ST45U1. Incident: My wife smelled smoke and upon investigation in the basement laundry room found the room filled with smoke. She called 911 and the [REDACTED] VFC responded. She called me also as I was at work, I instructed her to turn off all of the electrical breakers and to get out of the house. The fire department determined that the RHEEM ELECTRIC WATER HEATER lower heating element control shorted out and caught on fire. There were no injuries but the water heater is damaged beyond repair and needed to be replaced. There was no other fire damage only smoke damage.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20240225-191F2-2147340787. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.