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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Castle Serenity Model 41278

Category

Kitchen Appliance

Report number

20240307-B057C-2147340535

Ownership age

About 1 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240307-B057C-2147340535. Severity: No Incident, No Injury. Product: Castle Serenity Model 41278 (Free standing Pellet Stove). Incident: I wanted to report a potential safety hazard with the following Pellet Stove. Stove: Castle Serenity Pellet Stove (manufactured by Ardisam, Inc with headquarters in Cumberland WI 54829) Model 41278: S/N: 041703 01021 071423 1333 My experience: On Saturday 3/2/24 at ~11:30 AM EST I had the stove set to ECO mode with control by the thermostat. We had just left our house for some shopping for a few hours. Stove was off when we left. Approximately -hour after we left, the stove turned on and began the ignition procedure. It was likely about 2/3 through the "ignition" procedure, when the power blinked off for about 4 seconds. I know this because I received a text notice from another appliance thats connected to the internet and sends a text message when the power is restored.and the firepot was full of pellets that were partially lit. When the power came back, apparently the stove didnt. Over the course of the next hour before we got home, the pellets continued to smolder in the firepot. My house filled with smoke, all the smoke alarms in the house were going off. When we got home (around 1:15 PM EST), the smoke was so thick we could hardly make it through the house to get a dog out that was in her crate in the room where the stove is (downstairs in a large walkout basement) and get the windows open. My house: 2,700 SF modern ranch constructed in 2007. My Installation (which is in accordance with manufacturers recommendations outlined in the Owners Manual): - Location at the center of 37 long exterior wall within a walkout basement. Its the on the walkout portion (not the buried

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20240307-B057C-2147340535. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.