SaferProducts incident

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20240311-11A48-2147340440. Severity: No Incident, No Injury. Product: Frigidaire Gallery GCRG3060AF (Frigidaire Oven with air fryer. Model GCRG3060AF. Serial Number: VF01079809 Gas Range with ES541 Electronic Oven Control). Incident: Frigidaire Oven w/air fryer. Model Number: GCRG3060AF, Serial Number VF01079809. Anytime the air fryer is used the exhaust vent dispenses heat directly below the controller panel to the oven, rendering the control panel useless with no way to shut off oven for several minutes until it ultimately fails with the error code 666 typed in automatically and followed by a FAIL error and then thank god the oven shuts off. This happens all the time in air fry unless i dampen the metal surrounding the controller keypad with water from a wet paper towel and then point a fan directly at the water. This cools the overheating controller by removing the heat caused by the exhaust vent directly below the controller. When the water beads evaporate from the fan i add new ones with a wet paper towel and do this over and over (usually 5 times) until i am finished cooking with air fryer. Oven mode will sometimes do this if i go over 400 degrees. This is clearly a failure by design to exhaust the heat in the oven away from the controller panel which when overheated becomes rendered useless with no way to shut of the over because the buttons do not work. This is very dangerous and their are several complaints on [REDACTED] website from other owners experiencing the same issue. [REDACTED]. This problem has been happening since January 2020 to the present time.