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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Bissell 22889

Category

Home & Garden

Report number

20240321-FF170-2147340236

Ownership age

About 30 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240321-FF170-2147340236. Severity: Incident, No Injury. Product: Bissell 22889 (Bissell cordless vacuum with a 22v lithium-ion battery. Bissell Pet Icon Model 22889. S/N: 2032901157FXB.). Incident: This incident occurred on March 3, 2024 when using the Bissell Pet Icon Model 22889. The incident was then reported to Bissell customer service on March 4, 2024. This email documentation with pictures of the vacuum was provided on March 11, 2024 at the request of Bissell customer care. When using the vacuum, the unit started to produce a burning smell and smoke was visible. The vacuum then turned off and would not turn back. The decision was made to take the vacuum outside as there was a risk of fire. The vacuum was excessively warm/ hot the touch on the back cover. The back was removed to ensure that there was no fire or continued treat of fire. The following was found the vacuum had experienced an internal thermal event resulting in the wire and battery plug melting and fusing together. The battery pack was not disconnected from the vacuum control board.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20240321-FF170-2147340236. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.